Last updated: October 18, 2026
We want you to be happy with every spool and every print. If something isn’t right, email us at sales@jawa3d.com with your order number and we’ll make it right.
To be eligible for a return, your item must be in the same condition that you received it.
Filament and other stock items
- Unopened, sealed filament and stock items can be returned within 30 days of delivery for a full refund of the item price.
- Opened filament can’t be returned unless it is defective (for example tangled from the factory, brittle out of the bag, or the wrong diameter). Report defects within 30 days and include photos.
- Return shipping is paid by the customer unless we made a mistake or the item is defective.
Ready-made 3D prints
- Ready-made prints from our shop can be returned unused and in original condition within 30 days of delivery.
- Small layer lines, slight color variation and minor surface marks are a normal part of 3D printing and are not considered defects.
Custom orders and services
Custom 3D printing, CAD design and 3D modeling, 3D scanning, product development, print detailing, laser and plasma programming/part design, and consulting are made or performed to your specifications, so they are not refundable once work has started.
- If a custom part arrives defective or doesn’t match the specifications you approved, tell us within 7 days of delivery and we’ll reprint or fix it at no charge.
- Changes to an approved design after production starts may be billed as a new job.
- Deposits for custom work are refundable only if you cancel before we begin.
Software and pre-orders (PrintDesk)
- Pre-orders of PrintDesk licenses can be cancelled for a full refund any time before your license key is delivered.
- Once your license key has been delivered, software purchases are non-refundable unless the software does not work as described and we cannot fix it.
- To cancel a pre-order, email sales@jawa3d.com with your order number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order arrives damaged, is missing something, or contains the wrong item, email us within 7 days of delivery with your order number and photos of the item and packaging. We’ll send a replacement or issue a refund, and we cover the shipping.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
Discounts on returned items
If returning items drops an order below a discount threshold (for example our 5% discount on 5 or more spools, or the free shipping minimum), the refund is reduced by the discount or shipping that no longer applies.
How refunds are paid
- Approved refunds go back to your original payment method within 5–10 business days after we receive and inspect the return.
- You can choose store credit instead, which is applied to your account right away.
- Original shipping charges are refunded only when the return is due to our error or a defect.
How to start a return
Email sales@jawa3d.com with your order number, the items you’re returning and the reason. We’ll reply with return instructions. Please don’t send items back without contacting us first.
JAWA3D · 15810 NE 72nd St, Vancouver, WA 98682